Follow standards on ethical operating procedures, responsible playing measures, customer verification norms & advertising practices in line with global standards
EGF is the first industry body to launch transparent, ethical, and most importantly independently audited standards for the online gaming industry in the form of a ‘Code of Conduct’ (CoC) in 2018.
EGF is the first industry body to launch transparent, ethical, and most importantly independently audited standards for the online gaming industry in the form of a ‘Code of Conduct’ (CoC) in 2018. The comprehensive CoC aims to ensure responsible, secure, and fair gameplay and is promulgated to certify the members when they adhere to rigorous operating standards. As a process, we require our members to undergo third-party audits to ensure compliance with our standards.
We have pioneered stringent operational standards focusing on responsible gaming practices to ensure consumer protection amongst RMG online gamers. Our CoC requirements are generic across all gaming formats, barring a few specific game-format-based additional requirements.
We have strict audit guidelines for our members and only after a positive compliance report, a certification is issued to the member-operator annually. This prestigious certification is a gold standard respected by the gaming industry and the extended gaming ecosystem.
No Underage Players
Strict timelines to process withdrawl requests
Daily and monthly deposit limits
KYC compliance and account security
Prohibition of using BOTS
Option to players to self-exclude
SSL level encryption for data protection
Mandatory complaint resolution process
Player's funds to be seperated and are free from any encumbrance
Processes to detect and stop multiple accounts of a player